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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The Guest Relations Agent serves as the primary point of contact for guests at Novotel Cairo Airport, ensuring a welcoming atmosphere and exceptional service throughout their stay. This role involves addressing guest inquiries, resolving issues, and enhancing the overall guest experience.
Key Responsibilities:
- Guest Assistance: Greet guests warmly upon arrival and provide assistance with check-in and check-out processes.
- Inquiry Handling: Respond to guest inquiries, requests, and complaints promptly and professionally.
- Information Provision: Provide information about hotel services, local attractions, and transportation options.
- Coordination: Collaborate with other departments to ensure guest needs are met efficiently.
- Feedback Collection: Gather guest feedback and communicate insights to management to enhance service quality.
- Record Maintenance: Keep accurate records of guest interactions and special requests.
Desired Candidate Profile
- High school diploma or equivalent; additional education in hospitality is a plus.
- Previous experience in a customer service or hospitality role preferred.
- Strong communication and interpersonal skills.
- Proficiency in English; additional languages are an advantage.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Guest Relations Agent
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