Guest Experience Agent
IHG Hotels & Resorts
Employer Active
Posted 6 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Answer incoming calls professionally and handle guest inquiries promptly
- Manage reservations and update bookings using hotel systems
- Coordinate with internal departments to fulfill guest requests
- Handle guest check-ins and check-outs with accuracy and warmth
- Assist guests with luggage and explain hotel facilities and services
- Provide guidance on local attractions, dining options, and transport
- Resolve guest issues calmly and efficiently
- Maintain updated knowledge of hotel policies, promotions, and rates
- Process cash and card transactions securely
- Keep the front desk, lobby, and guest waiting areas clean and organized
- Support administrative tasks such as filing, data entry, and reporting
- Ensure guest satisfaction through personalized service
Skills Set
- Customer service excellence
- Front desk operations
- Telephone and reservation handling
- Cashiering and billing
- Problem resolution
- Local area knowledge
- Multitasking and organization
- Team collaboration
Why Join Us
- Work in an energetic, guest-focused environment
- Be part of a supportive team that values personal growth
- Access global IHG career opportunities and world-class training
- Enjoy staff benefits, discounts, and a positive workplace culture
Desired Candidate Profile
Ideal Profile
- Experience in customer service or hospitality roles
- Strong communication and interpersonal skills
- Knowledge of reservation systems such as Opera
- Ability to handle multiple calls and requests efficiently
- Calm approach to handling guest complaints
- Strong attention to detail and accuracy
- Good organizational and multitasking abilities
- Basic math skills for financial transactions
- Flexibility to work shifts, weekends, and holidays
- Fluency in English; additional languages appreciated
Company Industry
Department / Functional Area
Keywords
- Guest Experience Agent
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IHG Hotels & Resorts
Holiday Inn & Staybridge Suites Dubai Business Bay offers a vibrant stay experience in one of Dubai s most iconic neighborhoods. The cluster combines modern rooms, serviced apartments, dining venues, and event spaces with IHG s commitment to warm hospitality, helping guests feel welcome, supported, and inspired throughout their stay.