General Manager SERCO Limited

Posted 30+ days ago

Experience

10 - 16 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Report to the Citizen Services & Defense Operations Director, managing stakeholder relationships across a wide range of client representatives.
  • Oversee the overall delivery and performance of a multiservice IFM contract, including Estates Management, Support Services, and Soft Services.
  • Drive and deliver transformation programs for second-generation IFM service delivery contracts.
  • Ensure the implementation of integrated asset management technology platforms, delivered on time and fully functional as per contract commitments.
  • Manage Serco’s Subject Matter Experts (SMEs) and their appointed specialist providers.
  • Lead “Operational Excellence” initiatives by adopting and implementing LEAN strategies and processes.

Desired Candidate Profile

  • Knowledge of both international and local (UAE) statutory and legislated requirements for managing large properties.
  • Experience in delivering customer/client excellence in high-profile and executive facilities.
  • Proven leadership skills with the ability to develop close working relationships with clients, ensuring mutual success and contract longevity.
  • A strong commitment to continuous improvement processes and exceptional customer service.
  • Excellent interpersonal skills and proven ability to effectively communicate with all levels of management, employees, customers, contractors, and stakeholders.

Specific Requirements

  • Minimum of 10 years of experience managing within a Facilities Management (FM) environment.
  • At least 5 years of experience managing multi-disciplined people managers, including support functions (e.g., finance, procurement).
  • Proven ability to lead a diverse, multi-cultured, multi-disciplined workforce to achieve high-quality service delivery.
  • In-depth knowledge of asset management, including delivery of ISO 55001 standards.
  • Extensive experience with CAFM systems such as FSI Concept Evolution, IBM Maximo, or Tririga.
  • Demonstrated ability to deliver digital asset management strategies.
  • Financial management expertise, with a proven ability to control and meet budget objectives.
  • Degree in Facilities Management or a related qualification.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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SERCO Limited

Serco operates in five major geographies: UK, Europe, Americas, Middle East, and Asia Pacific) and a global BPO services business (Serco Global Services – SGS). Serco was established in the Middle East in 1947. The business has matured rapidly in recent times, growing from £46.3mn in 2008 to £140mn in 2010 to £300mn in 2014. Its portfolio includes Light Rail, Air Traffic Control, Integrated Facilities Management and Technology, with Healthcare and Vocational Training as key emerging sectors. Serco runs the iconic world class Dubai Metro and is also responsible for most of the Air Traffic control business across the Middle East, including Dubai Airport. Zayed University and Cleveland Clinic Abu Dhabi are key Facilities Management contracts.

Read More

Abbas Petiwala - NA

Rolex Tower Sheikh Zayed Road Dubai, Dubai, United Arab Emirates (UAE)

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