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Experience
1 - 7 Years
Job Location
Education
Bachelor of Technology/Engineering
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Lead with Heart: You guide and coach the Reception Gang so every shift runs smoother than a fresh latte pour.
Shift Maestro: You prepare, delegate, and keep the rhythm of the day flowing welcomes, check-ins, check-outs, and everything in between.
Guest Happiness Hero: Whether it s a quick request or a tricky situation, you solve it with charm and creativity, leaving every guest smiling.
Front Desk Flair: From check-ins to key cards, from payments to smiles you handle it all with charm and precision.
Keep it Spotless: You ensure the lobby shines, the desk is stocked, and every detail is in its place because first impressions matter.
City Insider: You know Dubai s secrets from shawarma stalls to rooftop sunsets and love sharing them with curious guests.
Safety Guardian: Guests and Gang are in safe hands with you you know the drill on security and emergencies.
Communication Pro: You pass on all the right info at the end of your shift, keeping the flow between teams seamless.
Hands-On Spirit: You don t just supervise you jump in. From welcoming guests to solving tech hiccups, you show the Gang how it s done.
Guest Experience Obsessed: You live for 100% guest happiness, making sure every detail feels perfectly Mama.
Mama s Vibes Keeper: You set the tone positive, welcoming, and a little playful so both guests and the Gang feel the magic of Mama.
Desired Candidate Profile
You re calm under pressure: When the lobby gets busy, you keep your cool and get the job done.
You re a people person: Friendly, approachable, and a natural at building connections.
Details are your thing: You catch every misspelling, misplaced key, and forgotten detail like a hawk.
You re a quick learner: New systems, procedures, or challenges? You re ready to adapt and excel.
You re a team player: Collaboration makes your world go round, and you re always ready to lend a hand.
Confidentiality is key: Guest information is safe in your capable hands.
Company Industry
Department / Functional Area
Keywords
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MAMA SHELTER
Founded in 2008 by Serge Trigano and his sons J r mie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.br>
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.br>
Our mission: to bring little moments of happiness to people. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
Whatever your role, we're all here to make the customer experience as unforgettable as possible.