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Job Description
Roles & Responsibilities
As a Front Desk Supervisor at Waldorf Astoria Dubai International Financial Centre, you will oversee the front office activities between the Guest, the hotel and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Supervise Front Desk operations during your assigned shift to a consistently high standard.
- Ensure the team is well aware of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
- Update the Front Office team of any special events or VIP Guests in the hotel.
- Monitor the appearance, standards and performance of Team Members with an emphasis on training and teamwork.
- Maximize sales revenues through up-selling.
- Manage Guest requests, inquiries and complaints promptly and efficiently.
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.
Desired Candidate Profile
Front Office experience in a luxury hotel.
- Solid commercial awareness and demonstration of sales capabilities.
- Calm, organized work ethics with the ability to prioritize and meet deadlines.
- Previous supervisory experience.
- Excellent interpersonal and communication skills.
- A passion for delivering exceptional levels of Guest service.
Company Industry
Department / Functional Area
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Hilton Hotels
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!
https://hilton.taleo.net/careersection/hww_cs_internal_global/jobdetail.ftl?job=2310727&lang=en