Front Office Supervisor Five Hotels and Resorts

Key Responsibilities

• Arrives to
  work promptly, always adhering to FIVE s Grooming Standards
  and maintaining a polished, FIVE-Styled appearance.

• Oversees the Efficient Operations
  of reception, ensuring an Exquisite Check-in and Check-out Experience for
  Guests.
• Provides support to team members
  in handling Guest requests and inquiries, aiming for Sensational Guest Satisfaction.
• Keeps the Front Office Manager and
  Reception Supervisors fully informed about any Relevant Feedback from Guests, maintaining
  a Gold Standard of service.
• Always exhibits the Highest
  Standard of Customer Service, offering Bespoke assistance to meet Guest needs.
• Advises relevant Departments about
  Special Events or VIP Guests in the hotel, whether for events or general
  accommodations, ensuring a Remarkable Experience.
• Possesses a FIVE-Star knowledge
  of all hotel Room Categories, Room Rates, Packages, Promotions, and other Product
  Knowledge, essential for Daily Duties.
• Maintains a watchful eye on the Appearance,
  Grooming Standards, and Performance of the Front Office Team, emphasising
  training and teamwork for a truly FIVE-Styled experience.
• Strategically maximises Room Occupancy
  and utilises Upselling Techniques to promote FIVE s Sensational Services and Facilities.
• Ensures Fellow Front Office
  FIVERs have Expert Knowledge of Room Types, Hotel Facilities, Dining Venues,
  Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level
  of Awareness.
• Demonstrates positive Leadership Characteristics,
  which inspire FIVE Tribe Members to Exceed Expectations.
• Adheres to Legal Requirements
  regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a
  Boundary-Breaking Level of Compliance.
• Anticipates and caters to Guests'
  needs, delivering Exquisite service that Elevates Guest Satisfaction.
• Strives for Top-Notch Service,
  embracing the Disruptive and Visionary approach that makes FIVE an
  Industry-Leading Lifestyle Destination.
• Adheres to FIVE s Remarkable brand
  standards, ensuring a Boundary-Breaking experience.
• Collaborates with other Departments,
  promoting a Positive Culture and cultivating a Next-Level Vibe at FIVE.
• Adheres to Legal Requirements
  regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a
  Boundary-Breaking Level of Compliance.
• Attends required training sessions to stay at
  the Cutting Edge of their profession.
• Upholds profession al confidentiality, safeguarding