Front Office Supervisor MOVENPICK

Front Office Supervisor - M venpick Resort & Residences Aqaba

First impressions are everything! As a Front Office Supervisor, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  
  What you will be doing:
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling
  
  Your experience and skills include:
• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus
  
  Your team and working environment:

1. Supervises and directs Front Office Agents to ensure guest satisfaction within the guidelines

set by the pertaining standards.

2. Monitors appropriate standards of conduct and all issues regarding the hotel employee

handbook.

3. Assists the Front Office Manager in controlling and maintaining records with regard to

staffing levels, overtime, vacations, holidays and personal days.

4. Reports all operation defects and guest related complaints / comments daily to the General

Manager / Resident Manager in the absence of the Front Office Manager.

5. Issues the reports to be sent by email to HOD s

6. Ensures training and inter-departmental cross training is carried out efficiently within the

department and reports all findings to the Front Office Manager.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.