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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking a dynamic and customer-focused Front Office Manager to join our team in Movenpick Waad Al Shamal, Saudi Arabia. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.
- Lead and manage the front office team, including reception, concierge, and telephone operator Heartist.
- Develop and implement strategies to enhance guest satisfaction and operational efficiency
- Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
- Train and motivate front office staff to deliver high-quality customer service
- Manage guest complaints and resolve issues promptly and professionally
- Coordinate with other departments to ensure seamless guest experiences
- Monitor and optimize front office performance metrics and guest satisfaction scores
- Manage department budgets and control expenses
- Ensure compliance with brand standards and local regulations
- Implement and maintain efficient front office procedures and systems
- Develop and execute revenue management strategies to maximize occupancy and revenue
- Handle VIP guests and special requests with utmost care and attention to detail
Desired Candidate Profile
Proven experience as a Front Office Manager in a 5 star hospitality environment
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Advanced problem-solving and decision-making skills
- Proficiency in Property Management Systems (PMS) and Microsoft Office applications
- Solid understanding of luxury hospitality standards and best practices
- Financial management and budgeting expertise
- Highly organized with strong attention to detail
- Ability to work flexibly in a fast-paced environment
- Bachelor's degree in Hospitality Management or related field (preferred)
- Fluency in English; knowledge of Vietnamese or other languages is a plus
- Demonstrated ability to drive guest satisfaction and operational excellence
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Front Office Manager
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