Front Office Agent RAFFLES

Providing engaging, sincere, personalized service is one of the ways our Colleagues are turning moments into memories for our guests at Raffles Makkah Palace. Be a proud ambassador for your hotel as a Front Office Agent, where the warm and efficient service you offer our guests makes them feel welcome at check-in, valued at check-out - and always at home.

Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the standards.
• Upon check in, register guest, assign rooms and assist guests in completing the registration cards.
• Accommodate special requests whenever possible.
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
• Upon departure of guests, process the guest check out procedures.
• Receive payment from guests. Settle the guest account and give copy of the invoice.
• Handle all front office cashiers activities such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaint.
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
• Possess a working knowledge of the room reservation procedures.
• Committed to the grooming policy, front office code of ethics, health & safety regulations.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow all safety policies.
• Other duties as assigned.

• High school diploma or suitable equivalent
• Previous experience in the same role in a luxury hotel is preferred
• Well-groomed, professional appearance
• Outstanding written and verbal communication skills
• Physically agile, and able to stand for extended periods