Front Desk Supervisor
Marriott
Employer Active
Posted 5 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Front Office Operations
Job Type: Full-time
Key Responsibilities
- Supervise daily front desk and cashiering operations during assigned shifts
- Process guest check-ins and check-outs accurately, including room assignment and payment verification
- Complete and review cashier, shift closing, and daily log reports in the system
- Handle guest requests, concerns, and service recovery in a professional manner
- Coordinate with housekeeping, bell services, and other departments to resolve guest issues
- Ensure room rates, market codes, and charges are applied correctly and documented
- Act as a role model for service excellence and Marriott brand standards
- Support training, coaching, and supervision of front desk associates
- Ensure compliance with company policies, safety standards, and data confidentiality
- Maintain a welcoming, professional front desk environment at all times
Desired Candidate Profile
High school diploma or equivalent qualification
Minimum 1 year of front office or guest services experience in a hotel environment
At least 1 year of supervisory experience preferred
Strong communication, guest handling, and problem-solving skills
Ability to work rotating shifts in a fast-paced hospitality setting
Professional appearance and commitment to service quality
Company Industry
Department / Functional Area
Keywords
- Front Desk Supervisor
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Marriott
Marriott International is a global hospitality leader with a diverse portfolio of hotel brands. La Ville Hotel and Suites City Walk Dubai, part of the Autograph Collection, offers a unique lifestyle experience in the heart of the city. Marriott International is an equal opportunity employer that values diversity, inclusion, and professional development, providing associates with opportunities to build rewarding careers in hospitality.