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Experience
1 - 7 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
First impressions count. To get our guests memorable experiences off to an unforgettable start, we re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
Every day is different, but you ll mostly be:
Kicking off truly memorable guest experiences with the warmest of welcomes
Acknowledging IHG Rewards Club members and returning guests in person or over the phone
Taking, managing, and receiving payments for guest bookings
Making the check-in and check-out process feel swift and seamless
Staying one step of our guests needs to anticipate requests and offer tailored recommendations
Being our guests trusted contact helping with everything from bill issues to restaurant recommendations
Communication skills - guests will need to come to you with concerns as well as compliments, so you ll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Fluency in the local language - extra language skills would be great.
Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computer skills
Desired Candidate Profile
Communication skills - guests will need to come to you with concerns as well as compliments, so you ll be easy to talk to br> Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories br> Fluency in the local language - extra language skills would be great. br> Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computer skills
Company Industry
Department / Functional Area
Keywords
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VOCO Hotels
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels/p>