Front Desk Agent

IHG Hotels & Resorts

Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Front Desk / Guest Services
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

Role Summary
The Front Desk Agent at InterContinental Hotels Group Dubai Festival City will be the first point of contact for guests, delivering warm welcomes, efficient check-in and check-out processes, and professional service throughout the guest s stay. This role requires a passion for hospitality, attention to detail, and the ability to create a seamless and memorable experience for each guest in a world-class luxury hotel environment.

What You ll Do

* Greet guests with a friendly and professional demeanor upon arrival
* Handle check-in and check-out processes efficiently in accordance with IHG standards
* Respond promptly to guest inquiries about hotel services, facilities, and local attractions
* Process reservations, room assignments, and billing accurately using hotel systems
* Coordinate with other departments to ensure smooth guest service delivery
* Resolve guest concerns and complaints professionally, escalating when needed
* Maintain up-to-date knowledge of room availability, rates, promotions, and special offers
* Promote hotel services and upsell room categories to maximize revenue
* Follow all hotel policies, procedures, and safety regulations

Ideal Profile

* Minimum 2 years of experience in the service industry, preferably in a front desk or guest services role within a luxury hotel
* Strong communication and interpersonal skills with fluency in English; additional languages are an advantage
* Proficiency in Microsoft Office and hotel management systems such as Opera
* Excellent organizational and teamwork abilities
* Positive, proactive attitude with a passion for customer service

Why Join Us
InterContinental Dubai Festival City offers the opportunity to work in a prestigious hotel cluster with luxury, premium, and lifestyle brands. You will be part of a supportive team of over 1,200 colleagues, enjoy professional growth opportunities, and have access to exclusive staff benefits within the IHG Hotels & Resorts network.