Franchise Hotel - Assistant Spa Manager VOCO Hotels

Operations Management

• Assist in the daily management and smooth operation of the spa and wellness facilities.
• Supervise therapists, receptionists, and attendants to ensure exceptional guest experiences.
• Ensure all spa areas are clean, well-maintained, and compliant with hygiene and safety standards.
• Monitor inventory levels and coordinate with suppliers for product replenishment.
• Support the implementation of spa protocols and standard operating procedures (SOPs).

Guest Experience

• Ensure guests receive personalized, professional, and memorable experiences.
• Handle guest complaints or feedback promptly and professionally.
• Promote spa services, packages, and retail products to enhance guest satisfaction and revenue.
• Maintain strong guest relationships and encourage repeat business.

Team Leadership

• Assist in the recruitment, training, and evaluation of spa staff.
• Support employee scheduling, attendance, and performance management.
• Foster a positive, motivated, and collaborative team environment.
• Conduct regular briefings and training sessions to maintain service excellence.

Financial & Sales Support

• Assist in achieving spa revenue and profitability goals.
• Support in preparing reports, budgets, and forecasts.
• Promote retail sales and develop strategies to increase treatment bookings and product sales.
• Ensure proper billing and adherence to financial procedures.

Marketing & Promotion

• Assist with spa promotions, seasonal offers, and partnerships.
• Coordinate with the marketing team to create attractive campaigns and social media content.
• Stay updated with industry trends to introduce innovative treatments and experiences.