Franchise Hotel - Assistant Recreation And Beach Manager

IHG Hotels & Resorts

As the Assistant Recreation & Beach Manager, you will be delivering exceptional experiences across beachside and recreational facilities. Your role will involve operational oversight, team leadership, guest engagement, and ensuring seamless, high-quality service in line with brand standards.

Your day to day

Key Responsibilities

• Operations Management & Guest Services
• Supervise the daily operations of beach and pool areas, ensuring cleanliness, safety, and aesthetic presentation.
• Oversee setup for example, cabanas, loungers, service stations, and recreational equipment to meet luxury and hygiene standards.
• Professionally welcome guests, especially VIPs, and respond rapidly and courteously to guest inquiries or concerns.
• Recreation & Activity Coordination
• Assist in planning, promoting, and managing water sports, beach games (e.g., beach volleyball, sand building), childrens programs, and group events such as bonfires or sand painting.
• Collaborate with marketing and F&B to implement promotions, themed activations, or seasonal campaigns for recreational venues.
• Team Leadership & Training
• Conduct daily briefings with your team to communicate service standards, guest expectations, and operational updates.
• Support recruitment, coaching, and training of recreation and beach staff; act as a role model and departmental trainer.
• Financial & Administrative Duties
• Assist with daily reports such as guest logs, staff rosters, inventory, and sales figures and contribute to monthly or seasonal planning.
• Assist in cost control by monitoring inventory, managing par stocks, minimizing waste, and optimizing staffing schedules.
• Safety, Hygiene & Standards
• Uphold health, safety, and hygiene standards according to SOPs and local regulations. Ensure consistent quality of service delivery.
• Prepare for emergencies be ready to assist injured guests until medical help arrives, and report incidents as needed.
• Guest Experience Enhancement
• Identify and implement creative enhancements to elevate the guest journey and drive engagement.
• Actively engage with guests to anticipate their needs and provide personalized service.
• Acting Managerial Role
• Step into the Managers role as needed, ensuring continuity of operations and maintaining service excellence in the managers absence.
  
  

What We Need From You

• Step into the Managers role as needed, ensuring continuity of operations and maintaining service excellence in the managers absence.
• 1+ year in recreation, health club, or beach operations; luxury resort or hotel experience preferred; managerial or supervisory exposure advantageous
• CPR and First Aid certifications; recreation or fitness-related licenses may be required.
• Excellent communication, leadership, problem-solving, and guest service skills; well-groomed and professional demeanor.
• Detail-oriented, proactive, flexible, creative, resilient under pressure, team-driven
• Fluent in English; additional languages are a plus in a multicultural setting.