Floor Supervisor - FIVE Palm Jumeirah Five Hotels and Resorts

margin-bottom:0cm; margin-top:0px"> An Exhilarating
Opportunity

Are You Ready for a Daring Challenge
with The World s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels
and Resorts is Redefining FIVE-Star Hospitality and Setting the Gold Standard
across the Industry.

Join the FIVE Tribe - and Get Ready to
Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent
Communication, Leadership and Organisational Skills. As an Astute Creative and
Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a
Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and
You Execute Tasks Proactively with Precision and Finesse. A Can-Do! Attitude
Coupled with An Inherent Flair for Taking Ownership Makes You a Highly
Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to
Seamlessly Connect with other FIVERs and key Stakeholders, ensuring that
Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food and Beverage Team as a Floor
Supervisor will Empower
you to deliver Exceptional Experiences across our award-winning Lifestyle
Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment
that will take your Career to New Heights!

What We re Looking For

• A
  Degree or Diploma in Hospitality Management or a related field is
  preferred.
  
• A
  proven track record in a Luxury Hotel environment or Fine Dining
  Restaurant in a supervisory role, delivering sensational Guest Experiences
  synonymous with FIVE's award-winning Service Quality.
  
• Excellent leadership, communication and
  interpersonal skills, leveraging strong verbal and written skills to
  engage effectively with Guests, FIVE Tribe Members, and stakeholders.
  
• Exceptional
  skills in Improving Customer Satisfaction and Addressing Complaints with
  Tact, showcasing a commitment to Industry-Leading Standards.
  
• Extensive
  knowledge of Food and Beverage Operations, including FIVE-Star Service
  Standards, Wines, and Cocktail Preparation.
  
• Next-Level
  Team Management skills, effectively leading and inspiring the FIVE Tribe
  to New Heights.
  
• Proficient
  in Point-Of-Sale (POS) Systems and Restaurant Management Software.
  
• Flexibility to work a variety of shifts,
  including weekends and holidays, based on the requirements of the Hotel.
  

Key
Responsibilities

• Supervises
  and provides exemplary guidance to the Service Staff, including Waiters, Waitresses,
  and Hosts/Hostesses, ensuring a Next-Level service experience.
  
• Inspires
  and motivates the T eam to deliver Sensational Service, fostering
  a Positive, Collaborative Work Environment.
  
• Conducts
  regular, insightful and fair Performance Evaluations, providing
  constructive feedback to enhance staff Performance and Development.
  
• Collaborates
  closely with the Restaurant Manager to develop and implement hand-crafted Standard
  Operating Procedures, elevating Service Efficiency to be First-in-Class.
  
• Offers
  ongoing Coaching and Mentorship to support the professional growth and
  development of the Service Team.
  
• Imparts
  comprehensive training to new team members on FIVE s Boundary-Breaking Service Standards, Exquisite Menus,
  and Standard Operating Procedures.
  
• Extends
  a Warm Welcome to G uests, ensuring they receive Prompt and Personalised
  Service that leaves a lasting impression.
  
• Handles G uest Inquiries, Concerns, and Complaints with
  the utmost professionalism and efficiency, always striving to surpass
  their expectations from Luxury Dining.
  
• Anticipates
  Guest Needs, proactively addressing any concerns to ensure a seamless and
  unforgettable Dining Experience.
  
• Maintains
  a visible presence in the Dining Area, engaging with Guests and promptly resolving any Service-Related
  Concerns.
  
• Organises
  and meticulously schedules FIVER Shifts, ensuring Efficient
  Coverage for all Restaurant Operations.
  
• Ensures
  seamless Day-To-Day Operations of the R estaurant, adhering to established Service Standards and following FIVE s industry-leading
  Health and Safety Regulations.
  
• Oversees
  and meticulously maintains the FIVE-Star Cleanliness and Organisation of
  the restaurant, including Dining Areas, Service Stations, and Back-Of-House
  Areas.
  
• Coordinates
  seamlessly with the Culinary Team to
  ensure the Timely and Aesthetic delivery of Food and Beverages,
  maintaining FIVE-Styled Quality and Presentation Standards.
  
• Monitors
  and controls Inventory Levels, ensuring Supplies are available to meet
  guest demand while Minimising Waste.
  
• Promotes
  visionary Upselling and Suggestive Selling Techniques amongst the service staff, intelligently Maximising Revenue Opportunities.
  
• Assists
  in creating and executing bold and disruptive Promotional Activities, Special
  Events, and Themed Nights, growing restaurant revenue.
  
• Stays
  at the forefront of Industry Trends, new Menu Items, and Beverage
  Offerings, effectively training FIVE Tribe Members and enhancing
  their Product Knowledge.
  
• Conduct s thoughtfully curated training sessions on Service
  Techniques, Customer Service, and Upselling Strategies, ensuring a
  continuous improvement in staff performance.