Flagship Boutique Director

Client of Talentmate

For Those Who Seek Excellence

Join a community of dedicated professionals where excellence is both a given and a neverending quest. Play your part in driving our collective success.

YOUR ROLE

As the Flagship Boutique Director, you will cultivate a "One Of Not Many" client experience, foster a fulfilling employee environment, and implement a robust clienteling strategy to achieve ambitious and sustainable business results.

PLAYING YOUR PART

As the Flagship Boutique Director, you will play a pivotal role in driving business development by elevating the Maisons reputation and desirability, engaging both local and international clientele. We expect you to develop and execute a strategic clienteling approach, focusing on client recruitment through exclusive services, events, and personalized experiences.

• Inspirational Leadership & Engagement: Lead by example, motivating and coaching the team to foster a strong sense of purpose and engagement.
• Strategic Communication & Performance: Communicate the Maisons vision, unite the team around the strategy, and drive performance to exceed KPIs.
• Positive Team Relationships: Build strong relationships by understanding and addressing individual needs and motivations.
• Business-Oriented Performance Improvement: coaching to consistently improve individual and team performance with a business focus.
• Individualized Training & Development: Determine team training requirements and create customized development plans for each member.
• Optimal Team & Talent Pipeline: Design the best team structure and proactively secure future talent by recruiting the right people.
• Lead by example in building and nurturing relationships with clients and prospects, ensuring a premium experience.
• Manage boutique performance and operations to reach quantitative and qualitative targets, implementing dynamic action plans to achieve sales goals.
  
  

You will also act as a Maison ambassador, representing the Maison s identity and values within the flagship boutique and the local retail community. We need you to design the optimal team organization, recruit top talent, and proactively develop a talent pipeline for the boutique. Finally, you will foster a business-oriented approach through regular coaching and training, consistently improving individual and team performance.

WHAT WILL MAKE YOU SUCCESSFUL?

We Are Looking For Someone With

• 10-12 years of experience in a leadership position, preferably within the luxury retail sector.
• Proven experience in cultivating and managing relationships with high-net-worth clients and key stakeholders.
  
  

Beyond Experience, You Will Need

• Strong natural leadership skills with a track record of leading teams and developing people.
• Deep knowledge of the luxury environment, including brands, trends, and client expectations.
• Expertise in managing 360 operational aspects, driving for operational efficiency and overall boutique experience.
  
  

Vacheron Constantin celebrates 270 years as the world s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future

Job Details