Fitch Learning | Program Manager

Fitch Group, Inc.

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company.
Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.
Fitch Learning is currently seeking a Senior Analyst based out of our Riyadh office.
The purpose of this role is to support and oversee the delivery of tailored learning programs for Fitch Learning clients. Often involving blended solutions, these programs can be complex and cover multiple topics. The focus of the role will be on supporting the logistical elements of classroom training and the administration of online portals and e-learning.
About the Team:
• Amazing local and global Program Management team
• Excellent opportunities for personal and professional development
• Attractive benefits and exposure to a global training company
How You ll Make an Impact:
• Manage the logistical elements of all phases of tailored learning programs, including short 2 3-day courses and longer, more complex early career programs
• Work closely with Learning and Development teams to understand learning outcomes and program requirements
• Create project plans and schedules based on information gathered during the discovery phase
• Project manage internal teams and stakeholders involved in the delivery of all aspects of the programs
• Collaborate with clients to understand measures of success and develop strategies for Fitch Learning to demonstrate how those measures have been met
• Lead the debriefing phase by collating qualitative and quantitative feedback from all program stakeholders
• Consider the learner journey and how delegate performance is measured and quantified
• Take ownership of a defined portfolio of clients, strengthening relationships, and managing all program and reporting needs
• Assist with portal and e-learning management, including but not limited to:
• Creating and sending joining instructions
• Managing delegate records
• Editing client portal content
• Creating learning pathways
• Configuration and testing
• Collate and distribute reports for clients using internal and third-party systems
• Manage data: format and import data into client portals
• Monitor virtually delivered training using meeting/training platforms
• Contribute to reviewing and enhancing team processes and objectives
You May be a Good Fit if:
• You have previous experience managing clients and stakeholders in Learning and Development environments
• You demonstrate exceptional attention to detail, time management, and prioritization skills
• You are a quick thinker, able to respond effectively to challenges and unforeseen issues
• You are an excellent influencer, able to build strong relationships with internal teams, clients, and learners
• You have experience preparing management information (MI) reports
• You possess strong organizational skills and can manage multiple programs simultaneously
• You have experience working in fast-paced, service-led environments
What Would Make You Stand Out:
• Understanding of Learning Management Systems (LMS)
• Experience using virtual meeting/training platforms such as Zoom and WebEx
• Basic knowledge of SCORM