Field Services Engineer

NTT DATA, Inc.

Role Responsibilities:

• Be a contributing member of the EUC Team providing support to End Users in a Client Environment
• Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same.
• Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework for End User Support ( Laptop / Desktop / VDI )
• Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required.
• Learn new and emerging technologies as needed, guided by business requirements.
  
  

Requirements and Preferences:

• Experience in End User Computing / IT Support needed
• Good understanding of Desktop / Laptop Hardware and understanding of Imaging and OS Reinstall process
• Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
• Basic understanding of ITL Framework and experience in using ITSM Tools like Service Now, Remedy etc.
• Good Communication Skills (Written & Spoken) in English
• Ability to physically perform general office requirements like moving systems, monitors or other IT related equipment and boxes
• Willingness to work on rotational shifts
• Experience on Network / Data Centre related Smart Hands activities will be an added advantage
• Travel including overnight domestic may be required