FandB Attendant Waiter Waitress

ibis, ibis Styles, ibis budget

Job Description

• Greet and serve customers in a friendly and professional manner.
• Take food and beverage orders and relay them to the kitchen or bar staff.
• Serve food and beverages to guests and ensure orders are accurate and timely.
• Maintain cleanliness and organization of dining and service areas.
• Assist in setting up dining rooms or banquet halls for events.
• Handle guest inquiries and complaints in a prompt and courteous manner.
• Upsell menu items and promote specials to guests.
• Follow all safety and sanitation procedures.
• Cash handling and processing payments from guests.
• Operating and maintaining point-of-sale systems.
• Assisting in inventory management and restocking supplies.
• Participating in training programs and continuous learning opportunities.
• Assisting in planning and executing special events or promotions.
• Providing input and feedback on menu selections and customer preferences.
• Stay informed about menu changes, specials, and promotions to provide accurate information to guests.
• Participating in meetings and briefings with management and colleagues.
• Attend staff meetings and training sessions to stay updated on hotel policies, procedures, and service standards.
• Adhering to grooming and dress code standards.
• Assisting in training new team members.
• Collaborating with other departments such as kitchen staff, housekeeping, and front desk to ensure seamless guest experience.
• Assist with closing duties, including cleaning and restocking service areas, at the end of the shift.
• Follow safety protocols and procedures to maintain a safe work environment for guests and staff
  
  

Qualifications

• High school diploma or equivalent.
• Previous experience in a restaurant or hospitality setting is preferred.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and under pressure.
• Knowledge of food and beverage menus and some basic culinary skills.
• Ability to work well as part of a team.
• Willingness to work evenings, weekends, and holidays as needed.
• Customer-focused and service-oriented attitude.
• Physical stamina to stand and walk for extended periods and lift heavy trays.
• Familiarity with point-of-sale systems and basic math skills for processing payments accurately