F and B Supervisor Room Service
IHG Hotels & Resorts
Employer Active
Posted 5 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description
InterContinental Dubai Festival City is seeking an experienced F and B Supervisor for the Room Service team. The role focuses on shift supervision, guest satisfaction, cash handling, team coordination, and ensuring smooth, efficient in-room dining operations.
Key Responsibilities
- Conduct shift briefings in the absence of the manager
- Resolve guest complaints promptly and document them for follow-up
- Supervise cash handling, banking, and cash security procedures
- Prepare daily banking summaries and cash flow reports
- Oversee the upkeep and maintenance of service equipment
- Monitor service standards and guest experience in all in-room dining areas
- Control stock levels and enforce security protocols
- Train, coach, and schedule staff to ensure proper coverage
- Monitor minibars and ensure accurate replenishment
- Inspect storage areas and maintain proper FIFO usage
- Supervise outlet service operations and assist in other duties as required
Skills Set
- Team leadership and staff scheduling
- Cash handling and cash security
- Guest complaint resolution
- Stock control and minibar monitoring
- Service supervision and training
- Attention to detail and accuracy
- Communication and guest interaction
Why Join Us
- Competitive salary and comprehensive benefits
- Access to global IHG discounts and industry-leading training
- Supportive, multicultural work environment
- Career growth opportunities across premium IHG brands
- Strong wellness and development programs
Desired Candidate Profile
Ideal Profile
- Minimum 2 years of experience in IRD/room service supervision within a luxury hotel
- Strong communication and interpersonal skills
- Warm personality with the ability to remain calm during pressure situations
- Team player with flexibility to support different functions
- Passion for food and service excellence
- Strong organizational and multitasking abilities
Company Industry
Department / Functional Area
Keywords
- F And B Supervisor Room Service
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IHG Hotels & Resorts
InterContinental Dubai Festival City is part of a major IHG cluster featuring over 1600 rooms, 16 restaurants and bars, a world-class event center, luxury wellness facilities, and a diverse team of hospitality professionals dedicated to delivering exceptional guest experiences.