Events Coordinator SLS

Job Description of Events Coordinator

Key Responsibilities

• Assist in the planning and coordination of all event details, including setup requirements, menus, audio-visual needs, itineraries, and event timelines.

• Prepare and distribute Banquet Event Orders (BEOs), function sheets, and event summaries to all relevant departments.

• Coordinate internal meetings with Operations, F&B, and AV teams to ensure alignment on event requirements.

• Serve as a primary point of contact for clients during the planning and pre-event stages.

• Respond promptly to event-related inquiries, requests, and updates.

• Conduct venue show rounds and assist clients in selecting spaces and packages.

• Build positive relationships to enhance client satisfaction and encourage repeat business.

• Provide on-site support during events to ensure smooth operations and adherence to client expectations.

• Coordinate with internal teams to resolve any issues promptly and effectively.

• Monitor event flow, guest needs, and service delivery to maintain high-quality standards.

• Prepare proposals, contracts, event confirmations, and updated event files.

• Maintain accurate event records in Opera Sales & Catering system

• Track event payments, deposits, and billing details in coordination with Finance.

• Assist with post-event follow-up, feedback collection, and reporting.

1. Participate in the Quality improvement process

1. Maintain a close relationship with other department Managers/heads.

1. Work closely with the hotel team either in finance or other departments to ensure smooth communications are maintained.