EN - Rooms Supervisor

Sofitel

Job Description

KEY ROLES & RESPONSIBILITIES

• Manage and supervise all tasks of his/her staff
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
• Supervise public areas
• Ensure that guest supplies are replenished
• Ensure guests requests are promptly and courteously met
• Report damage or malfunction in hotel rooms using P.M.S system
• Maintain equipment in proper state of cleanliness and repair
• Maintain a section floor report
• Conduct daily briefings with staff at floor level
• Conduct regular room checklists
• Report unusual behavior/activities on floors to Assistant Housekeeping Manager
• Record room status in allocated section accurately
• Comply with hotel s health, safety and hygiene policies
• Attend meetings and training sessions as required
• Fully understand the difference in guest levels (VIP) and in room categories
  
  

Qualifications

Service focused personality is essential

Previous experience in a similar leadership role is an asset

Strong interpersonal and problem solving abilities and the ability to lead by example