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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The Reservation Agent is responsible for handling all reservation inquiries, ensuring the highest level of personalized guest service, and maximizing room revenue through effective sales techniques.
Key Responsibilities:
- Handle all individual and group reservation requests via phone, email, and online channels in a timely and professional manner.
- Ensure all reservations are accurately entered into the system with complete guest details and preferences.
- Maintain an up-to-date knowledge of room types, rates, packages, and promotions.
- Demonstrate comprehensive knowledge of the property, facilities, and brand standards to effectively upsell and cross-sell.
- Collaborate closely with Front Office, Sales, and Revenue teams to optimize room inventory and maximize revenue.
- Follow company policies and procedures regarding payment, cancellation, and data privacy.
- Anticipate and fulfill guest preferences to deliver a bespoke luxury experience.
- Handle VIP and special request bookings with extra care and discretion.
- Prepare daily, weekly, and monthly reservation reports as required.
- Maintain excellent communication and relationship with travel agents, corporate clients, and internal departments.
- Participate in training sessions and contribute to continuous service improvement initiatives.
Desired Candidate Profile
Qualifications:
- Minimum 2 years of experience in a luxury or 5-star hotel reservation role
- Excellent communication skills in English, both written and verbal
- Proficiency in Opera PMS, CRM systems, and online booking channels
- Detail-oriented with strong organisational and multitasking abilities
- Sales-driven and guest-oriented mindset with a professional demeanour
- Ability to work in shifts, including weekends and holidays
experience is an assetbr> Prior experience working with Opera or a related systembr> Strong interpersonal and problem solving abilitiesbr> Fluency in English, additional languages are a plus
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Ticketing
- Reservations
Keywords
- EN - Reservation Agent
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