Emirati Call Center Executive Full-Time & Part-Time, 100% Remote Optio Al Futtaim Private Company (LLC)

Purpose of the Role As a Call Center Agent, you will be the first point of contact for HealthHub patients ensuring a welcoming, efficient, and compassionate experience. You will handle high‑volume inbound/outbound calls, live chat, WhatsApp, email, and social media inquiries; coordinate appointments; and provide accurate information with professionalism and confidentiality. After a successful training period, you can work 100% remotely from anywhere in the UAE. Full‑time and part‑time schedules are available. Why Emirati Call Center Agents Choose Us Serve Your Community – Play a vital role in patient‑centered care across Dubai. Prime Locations & Remote Flexibility – Work in modern HealthHub Clinics or from home after training. Professional Growth – Continuous training, mentorship, and career development, aligned with our Emiratisation efforts. Inclusive Culture – Join a diverse, supportive team aligned with the UAE’s healthcare vision. Designed for Balance – 5‑day work week; flexible full‑time and part‑time options. Competitive Rewards – Attractive salary + performance bonus. Modern Tools – Advanced omnichannel systems for patient support. Team‑Based Care – Collaborate with clinical and administrative teams. Comprehensive Benefits – Health & life insurance, generous leave. What You’ll Do Deliver exceptional service across phone and digital channels; maintain confidentiality at all times.[ Manage omnichannel communication (calls, chat, WhatsApp, email, social). Schedule, reschedule, and cancel appointments using automated systems; convert inquiries into booked visits to meet KPIs. Verify insurance eligibility via insurer portals; communicate requirements clearly. Coordinate urgent cases with relevant teams for timely resolution; recommend process improvements. Uphold punctuality, schedule adherence, and care of contact center assets. Who You Are UAE National with strong communication and interpersonal skills. Bilingual fluency (Arabic & English) is essential. Experienced in customer service; prior call center or healthcare front‑desk exposure is an advantage. Tech‑savvy with excellent PC/systems skills; comfortable multitasking in a fast‑paced environment. Calm problem‑solver with critical thinking and conflict‑management skills.