Director of Operations

Accor Group

Job Details
Job Location: Cairo, Egypt
Industry: Hospitality
Function: General Management
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Role Summary Property-Wide Operational Leadership
As Director of Operations, you will serve as the right hand to the General Manager, leading cross-departmental teams with a focus on financial efficiency, guest satisfaction, team development, and brand integrity. This role is pivotal to the property's success, directly impacting revenue, quality control, and team morale.

What You ll Do

* Oversee all hotel operational departments including Rooms Division, F&B, Housekeeping, Spa, and Guest Services
* Serve as Acting GM in their absence, managing critical decisions and maintaining daily operational oversight
* Monitor departmental performance against revenue targets, labor budgets, and service KPIs
* Lead departmental heads, conduct performance reviews, implement SOPs, and facilitate leadership coaching
* Manage payroll and expense control, ensuring alignment with approved budgets
* Represent the hotel in high-profile VIP and guest service situations
* Maintain strong operational knowledge of hotel services, POS systems, and guest amenity standards
* Oversee guest satisfaction tracking, issue resolution, and continual service improvements
* Facilitate regular operational meetings, morning briefings, and participate in safety and executive planning forums
* Collaborate with finance teams to monitor P&L statements, revenue forecasts, and expense reports
* Drive sustainability and brand responsibility initiatives across departments

Ideal Profile

* Minimum 5 years in a senior hotel operations leadership role, preferably within a luxury or lifestyle brand
* Proven track record overseeing both Rooms and Food & Beverage departments
* Solid understanding of budgeting, financial reporting, and profitability analysis
* Strong communication, leadership, and organizational skills
* Bachelor s degree in Hospitality Management or a related field preferred
* Ability to work flexible hours, including weekends and holidays
* A proactive, detail-oriented, and people-focused leadership style