Delivery Product SLA Operations

Keeta

Posted 30+ days ago

Experience

3 - 5 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1.Conduct market researchon SLA standards and customer perceptions across different countries/cities. Design Keeta's fulfillment contract SLA by combining competitive analysis and customer experience insights.
2.Deliver city-level research reports covering merchants, users, and riders to support operational strategies for each city.
3.Analyze industry tactics and action intentions; produce market insight reports to guide fulfillment strategy design/optimization in the Middle East.
4.Develop market research SOP and quality control systems. Define data breadth/depth standards to ensure consistent, reliable conclusions. 1.Compete with global players: Broaden your international business perspective and gain practical, hands-on experience.
2.Collaborate with colleagues from 26 nationalities: Experience diverse cultures and entrepreneurial spirit in a truly international environment.
3.Be part of a high-growth business: Help shape the future of food delivery, contributing to an industry that s rapidly evolving.

Desired Candidate Profile

1.Master qualitative/quantitative research methods; independently design frameworks, collect multi-dimensional data (merchants/users/riders), and deliver structured reports.
2.Experience in SLA/metrics design; understand fulfillment service logic; create quantifiable SLA systems based on customer perception and competitive analysis.
3.Break down complex issues into high-credibility conclusions; result-driven; collaborate with frontline teams to turn insights into fulfillment optimizations.
4.Fluent English for work; strong cross-cultural adaptability and sensitivity; thrive in multicultural environments.

Company Industry

Department / Functional Area

Keywords

  • Delivery Product SLA Operations

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