Delivery Product SLA Operations
Keeta
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
2.Deliver city-level research reports covering merchants, users, and riders to support operational strategies for each city.
3.Analyze industry tactics and action intentions; produce market insight reports to guide fulfillment strategy design/optimization in the Middle East.
4.Develop market research SOP and quality control systems. Define data breadth/depth standards to ensure consistent, reliable conclusions. 1.Compete with global players: Broaden your international business perspective and gain practical, hands-on experience.
2.Collaborate with colleagues from 26 nationalities: Experience diverse cultures and entrepreneurial spirit in a truly international environment.
3.Be part of a high-growth business: Help shape the future of food delivery, contributing to an industry that s rapidly evolving.
Desired Candidate Profile
1.Master qualitative/quantitative research methods; independently design frameworks, collect multi-dimensional data (merchants/users/riders), and deliver structured reports.
2.Experience in SLA/metrics design; understand fulfillment service logic; create quantifiable SLA systems based on customer perception and competitive analysis.
3.Break down complex issues into high-credibility conclusions; result-driven; collaborate with frontline teams to turn insights into fulfillment optimizations.
4.Fluent English for work; strong cross-cultural adaptability and sensitivity; thrive in multicultural environments.
Company Industry
- FMCG
- Foods
- Beverages
Department / Functional Area
- R&D
- Research & Development
Keywords
- Delivery Product SLA Operations
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