Job Description

Roles & Responsibilities

The Customer Technical Support (CTS) Manager will be part of the team of Functional Fats business. The key focus of the role is to provide product recommendation and solution to initiate improvement, product development which lead to enhancement of profitability and returns. He/She will drive the customer projects together with commercial team by providing technical service and consultation to customers, involving product proposal, application development in the confectionery, bakery or culinary category to support the continued growth of the business.
Essential Duties and Responsibilities:
Work closely with commercial team together by providing product introduction and recommendation to customers, develop new customers and maintain existing customer’s relationships by offering technical solutions and advices to grow Functional Fats business.
Evaluate and understand on customer needs, provide suitable product recommendation and technical service solutions to customers and foster good customer relationships.
Work closely with internal stakeholders (commercial, R&D, QA/QC, plant operation) as needed in driving customer projects, product development and application development.
Conduct product testing/trials at customers’ sites, conduct workshops for internal and/or external customers as required. Plan, support and drive customer innovation program together with sales and R&D.
Develop sales tools, e.g. presentations, brochures, product application information for existing and new products
Participate in related industry exhibitions, conferences and seminars to support in sales leads generation, exchange and improve technical knowledge and promote the company's products and branding.
Ensure good understanding of market situation and competitive landscape of products to derive product-specific technical solutions. Analyse current marketplace and provide feedback on any important market and competitive information.
Identify new opportunities for business innovations and new products applications in the market, provide feedback and information to company management on market trends, needs and competitors activities
Frequent customer visits together with commercial team and regular follow up.
Extensive travel of at least 30-50% is expected.

Desired Candidate Profile

Degree in Food Science Technology
Minimum 5 years of work experience in the food application/food ingredient industry specifically in the oils & fats, confectionery or bakery.
Strong knowledge in oils & fats, confectionary, bakery or culinary production, technology and industry of Oils and Fats products.
Possess excellent communication skills and able to present to internal and external parties.
Strong analytical skills, critical thinking and problem-solving skills; ability to influence and work in cross functional teams – a team player.
Proficient in MS Office Suite applications (Excel, Word, PowerPoint and Outlook).

Customer Technical Support Manager (CTS) Apical Middle East FZCO

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