Customer Support Agent (Arabic and English Mandatory)

Confidential Company

Employer Active

Posted on 28 Oct

Experience

2 - 3 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Arts

Nationality

Any GCC National, Egyptian, Indian, Moroccan

Gender

Any

Benefits

Perks & Benefits As Per Labour Law, Paid Leaves, Annual Air Ticket, Annual Leaves As Per Labour Law, Medical Insurance, Visa

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Handle inbound and outbound calls and respond to emails or online inquiries.
  • Communicate clearly in both Arabic and English.
  • Listen with empathy and provide accurate, timely solutions.
  • Document all customer interactions in CRM systems.
  • Support Customer Experience (CX) programs, surveys, and service feedback.
  • Collaborate with internal teams to improve service quality.

Desired Candidate Profile

  • Minimum 2 years’ experience in a call center or customer support role (electronics or retail experience preferred).
  • Fluent in Arabic and English (spoken and written).
  • Strong communication, problem-solving, and multitasking skills.
  • Positive attitude and professional demeanor.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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Confidential Company

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