Customer Success Business Partner - EPM

Anaplan

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers success and to our Winning Culture.

Our customers rank among the who s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let s build what s next - together!

As a Customer Success Business Partner, you will be the primary point of contact for customers in the UAE, responsible for driving the successful deployment, user adoption, and ongoing health of their Anaplan solutions. You will collaborate closely with Account Executives, Partners, and Professional Services to ensure seamless implementation, maximize ROI, and foster long-term success. Beyond guiding customers through their Anaplan journey, you will proactively manage escalations, resolve challenges, and champion customer satisfaction at every stage.

Your Impact

• Manage a portfolio of UAE-based customers, driving adoption, expansion, retention, and maximising ROI.
• Act as a trusted adviser, helping customers achieve business objectives and transform processes using Anaplan.
• Identify customer pain points and recommend tailored Anaplan solutions.
• Build and present Success Scorecards during Quarterly Success Reviews with executive sponsors and senior stakeholders.
• Strengthen customer relationships through regular engagement, driving satisfaction and loyalty.
• Facilitate workshops to expand mindshare and identify upsell and cross-sell opportunities.
• Collaborate with Account Executives, Renewal Managers, and internal teams to mitigate risks and ensure alignment.
• Represent the customer voice internally, flagging risks and advocating for customer needs.
• Advise customers on establishing Centers of Excellence or governance structures to enhance self-sufficiency.
• Develop customer success assets, playbooks, and support customer references and case studies.
  
  

Your Qualifications

• 5+ years of experience in customer success, presales, or management consulting.
• Prior experience with Enterprise Performance Management (EPM), Enterprise Planning & Analytics.
• Proven experience in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, Technology Solutions Development, and Advisory Consulting.
• Strong communication and presentation skills, with the ability to influence executives and senior stakeholders.
• Ability to translate technical concepts into business outcomes and communicate complex ideas clearly.
• Experience leading cross-functional teams to resolve customer challenges.
• Customer-first mindset with strong problem-solving skills.
• Ability to manage multiple priorities and perform effectively under pressure.
  
  

Preferred Skills

• Experience with Anaplan or similar platforms.
• Familiarity with change management and digital transformation in enterprise environments.
• Fluency in Arabic.
• Willingness to travel within the UAE to support customer success.
• Subject matter expertise in planning and modelling with specialization in Supply Chain, Finance, or Sales (a plus).
• Master s degree focused on finance, supply chain, or sales & marketing (CA/MBA a plus).