Customer Service Supervisor

PACHIN FOR PAINTS

Posted 30+ days ago

Experience

2 - 5 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Maintain and operate the Customer Relationship Management (CRM) system.
  • Develop ana maintain a comprehensive customer database.
  • Establish a customer feedback loop, and a mechanism for resolving customer complaints.
  • Introduce proactive customer service by anticipating potential issues and offering solutions before customers experience problems.
  • Train, coach and upskill team through enhance teams' skills, product knowledge, and empathy to improve service quality.
  • Define and track key performance indicators (KPIs), monitor service performance, identify trends, and measure the impact of improvement initiatives.
  • Gamify agent performance by motivating agents, fostering healthy competition, and recognizing outstanding contributions.

Desired Candidate Profile

  • Manufacturing industry eperience in a must, checmical or paint are preferable.
  • Proven working experience as a Customer Service Manager, sales Manager or Assistant Manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of the paints' industry latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field
  • Ability to lead a large team, consists of 20 agents

Company Industry

  • Chemicals
  • Petrochemicals
  • Polymers
  • Industrial Gases

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Supervisor

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PACHIN FOR PAINTS

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