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Experience
5 - 6 Years
Monthly Salary
AED 3,500 - 6,000 ($946 - $1,621)
Job Location
Education
Bachelors in Computer Application, Bachelor of Technology/Engineering
Nationality
Egyptian
Gender
Male
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Act as the primary point of contact for customers, addressing inquiries with a comprehensive understanding of products and services.
- Resolve customer issues swiftly by utilizing problem-solving skills and ensuring follow-up for complete satisfaction.
- Document customer interactions meticulously in the CRM system to maintain accurate records and improve service efficiency.
- Educate customers on product features and benefits, enhancing their experience and encouraging brand loyalty.
Desired Candidate Profile
- A minimum of a high school diploma or equivalent; additional certifications in customer service are a plus.
- 1-3 years of experience in a customer service role, preferably within the retail or technology sectors.
- Proficiency in English is mandatory; knowledge of additional languages is highly valued.
- Strong technical skills with experience in CRM software and other relevant tools to streamline customer interactions.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
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