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Experience
5 - 8 Years
Monthly Salary
AED 4,000 - 4,500 ($1,081 - $1,216)
Job Location
Education
Bachelor of Business Administration, MBA/PG Diploma in Business Mgmt(Marketing)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Lead and inspire the customer service team to achieve exceptional service standards and foster a positive work environment.
- Develop and implement customer service policies and procedures to enhance operational efficiency and customer satisfaction.
- Analyze customer feedback and service metrics to identify trends, resolve issues, and drive continuous improvement.
- Manage escalated customer complaints and ensure effective resolution while maintaining strong customer relationships.
- Collaborate with cross-functional teams to align customer service strategies with overall business goals.
- Conduct regular team meetings to communicate goals, share feedback, and celebrate successes.
- Stay updated on industry trends and emerging technologies to innovate customer service practices.
- Create and maintain a customer-centric culture that prioritizes customer needs and expectations.
- Train, mentor, and support team members to enhance their skills and ensure adherence to best practices.
Desired Candidate Profile
- Bachelor's degree in Business Administration, Communications, or a related field is essential.
- A minimum of 5 years of experience in customer service, with at least 2 years in a managerial role preferred.
- Proven track record of driving customer satisfaction and managing high-performing teams.
- Experience in a specific industry such as retail, telecommunications, or e-commerce is a plus.
- Fluency in English is required; additional languages are highly advantageous.
- Certification in Customer Service Management or related fields will be an added benefit.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Exceptional interpersonal and communication skills to effectively engage with customers and team members.
- A proactive approach to problem-solving with a strong focus on customer needs and solutions.
- Ability to work flexible hours, including weekends or holidays, to meet business needs.
Employment Type
- Full Time
Department / Functional Area
Keywords
- Customer Service Manager
- Customer Experience Manager
- Client Relations Manager
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Soul Senses Spa & Wellness
PREETY
Barsha Business Center AL BARSHA DUBAI, Sharjah, United Arab Emirates (UAE)