Customer Retention and Loan Processing Officer

First Abu Dhabi Bank

Job Title
Customer Retention and Loan Processing Officer Dubai, UAE
Job Description
Customer Retention and Loan Processing Officer Dubai, UAE

Role Summary
First Abu Dhabi Bank (FAB) is seeking a dedicated Customer Retention and Loan Processing Officer to manage loan documentation, customer interactions, and application processing. This Dubai-based role involves supporting loan settlements, conducting document verification, submitting applications, and enhancing customer retention through effective engagement and service delivery.

Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Banking / Mortgage Professionals
Function: Customer Service
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

What You ll Do

* Collect, verify, and process customer documents with precision and compliance
* Review originals, validate authenticity, and apply required certifications
* Manage DD settlements for competitor acquisitions and input applications into CAS and LMS
* Explain loan features and approvals to customers, including interest, bullet loans, and terms
* Upload documents into the Document Management System (DMS) and log case progress into MIS
* Provide daily, weekly, and monthly status reports to management
* Coordinate with internal teams to ensure timely case disbursement
* Identify retention opportunities and escalate concerns or competitor insights
* Ensure safe custody of originals and flag any unethical behavior to management
* Assist customers at branch or retention center, guiding them in filling forms and understanding offerings
* Comply with all policies and maintain service quality standards
* Support other team members when needed and provide administrative assistance

Ideal Profile

* Bachelor s degree required
* 1 2 years of experience in banking or similar financial services role
* Proficient in UAE banking systems, document compliance, and product features
* Excellent negotiation and customer service skills
* Able to perform basic financial screening and client profiling
* Collaborative, organized, and attentive to operational detail
* Strong interpersonal and reporting capabilities
* Knowledge of campaign handling, loan structures, and digital banking tools