Customer Happiness Executive

Confidential Company

Employer Active

Posted 1 hrs ago

Experience

0 - 6 Years

Monthly Salary

AED 4,000 - 5,000 ($1,081 - $1,351)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Secondary School, Intermediate School, Any Graduation

Nationality

Emirati (UAE)

Gender

Female

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Actively engage with customers through various channels, ensuring timely responses to inquiries and resolutions to issues.
  • Develop and maintain a comprehensive knowledge base to support customer inquiries and improve response efficiency.
  • Conduct follow-up communications to ensure customer satisfaction post-resolution and foster long-term relationships.
  • Organize and participate in customer feedback sessions to gather qualitative data for service improvement.
  • Utilize CRM tools to track customer interactions and analyze trends for proactive service delivery.
  • Create and present regular reports on customer satisfaction and service performance to senior management.

Desired Candidate Profile

  • Fluency in English and a second language, enhancing communication with a diverse customer base.
  • Proficient in CRM software and data analysis tools, enabling effective tracking of customer interactions and trends.
  • Exceptional problem-solving skills, capable of handling complex customer issues with empathy and creativity.
  • Strong interpersonal skills, fostering positive relationships with customers and team members alike.
  • Detail-oriented mindset, ensuring accuracy in customer data and service delivery.
  • A proactive attitude with the ability to work independently and in a team, driving initiatives that improve customer satisfaction.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Client Happiness Coordinator
  • Customer Engagement
  • Customer Experience Specialist
  • Customer Retention
  • Data Analysis
  • Problem-solving
  • Customer Support

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Confidential Company