Customer Care Executive
Confidential Company
Multiple Vacancies
Posted on 21 Aug
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Experience
0 - 5 Years
Monthly Salary
AED 4,000 - 6,000 ($1,081 - $1,621)
Job Location
Education
Secondary School, Bachelor of Business Administration, Bachelor of Arts, Any Graduation
Nationality
Indian, Filipino, Pakistani, Any Nationality
Gender
Any
Benefits
Commission, Medical Insurance, Transportation, Visa, Perks & Benefits As Per Labour Law
Vacancy
5 Vacancies
Job Description
Roles & Responsibilities
- Respond promptly and accurately to customer inquiries via phone, email, or chat, ensuring a positive customer experience.
- Resolve customer complaints and issues efficiently by identifying root causes and providing effective solutions.
- Document customer interactions and feedback in the CRM system to ensure accurate records and continuous improvement.
- Conduct follow-up communications to ensure customer satisfaction and retention after issue resolution.
- Utilize data analytics to track performance metrics and identify areas for improvement in service delivery.
- Participate in team meetings to share customer feedback and contribute to service enhancement strategies.
Desired Candidate Profile
- Fluency in English is required; additional language skills (e.g., Spanish, French) are a plus.
- Strong communication skills, both verbal and written, to convey information clearly and effectively.
- Exceptional problem-solving skills to navigate complex customer scenarios with ease.
- Ability to work collaboratively in a team environment while managing individual responsibilities.
- Strong organizational skills to manage multiple inquiries and prioritize effectively.
- A proactive attitude towards learning and adapting to new processes and technologies.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
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Confidential Company
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