Customer Account Management Lead
Boeing Corporation
Employer Active
Posted on 18 Sep
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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Position Responsibilities:
Customer focal in the Middle East & Africa region for Landing gear exchange
Execute and support the landing gear exchanges and day-to-day operational activities associated with the landing gear exchange
Support contract management activities
Communicate customer program health and region program health to leadership and across the Program
Establish Customer Program operating cadence
Set, communicate, and lead execution of the customer LGE contract
Achieve operational, program cost, and cash targets for the customer
Coordinate with Supplier Management to manage partner relationships and performance
Coordinate with Engineering to identify & resolve technical issues impacting the Program
Drive compliance with contractual obligations
Support the Program leader in the development of proforma T&Cs, and support negotiations for potential customer contracts
Identify and mitigate risks and issues, ensure issue resolution, first pass quality, and timeliness to resolve issues impacting the customer experience and Program health
Desired Candidate Profile
5+ years of experience in supporting an integrated program team
3+ years of experience in customer-facing role engaging with internal and/or external suppliers/customers
5+ years of experience with Program Management Best Practices
5+ years of experience presenting to executive leadership
5+ years of experience in problem solving and improvement projects
Experience in addressing customer, internal and employee escalations
Ability to travel both domestically and internationally
Department / Functional Area
Keywords
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Boeing Corporation
Company: The Boeing Company Boeing Global Services (BGS) is looking for a Customer Account Management Lead, Middle East & Africa to join our Landing Gear Exchange Program (LGE) team. This position will be based in Dubai, UAE.