CRM Executive CARTER AND WHITE TRADING

Employer Active

Posted 5 min ago

Experience

4 - 9 Years

Monthly Salary

AED 10,000 - 14,000 ($2,701 - $3,781)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Indian, Filipino

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Develop and implement CRM strategies to enhance customer engagement and retention, ensuring alignment with overall business objectives.
  • Collaborate with sales and marketing teams to design effective outreach programs based on customer segmentation and behavior.
  • Analyze customer data to identify trends and insights, creating targeted campaigns that drive conversions and improve customer satisfaction.
  • Monitor and evaluate the effectiveness of CRM initiatives through metrics and KPIs, adjusting strategies as needed for optimal performance.
  • Conduct regular training sessions for staff on CRM tools and best practices, fostering a culture of customer-centricity across the organization.
  • Manage CRM databases, ensuring data integrity and compliance with data protection regulations.
  • Act as the primary point of contact for customer inquiries and issues, providing solutions that enhance overall customer experience.
  • Create and maintain detailed documentation of CRM processes and workflows, promoting efficiency and knowledge sharing.
  • Stay updated on industry trends and emerging technologies that can enhance CRM efforts and improve customer interactions.
  • Prepare and present regular reports to stakeholders on CRM performance, highlighting successes and areas for improvement.

Desired Candidate Profile

  • Bachelor's degree in Marketing, Business Administration, or a related field; a Master's degree is a plus.
  • A minimum of 3 years of experience in CRM management or customer relationship roles within a relevant industry.
  • Certifications in CRM software (e.g., Salesforce, HubSpot) or digital marketing are highly desirable.
  • Experience in sectors like retail, finance, or technology, demonstrating an understanding of customer dynamics.
  • Proficiency in multiple languages, especially English and another major language, to cater to diverse customer bases.
  • Excellent communication and interpersonal skills, capable of building rapport with customers and stakeholders alike.
  • Strong analytical skills, with the ability to interpret complex data and translate it into actionable strategies.
  • Adaptability and problem-solving abilities, with a proactive approach to addressing customer needs and challenges.
  • Attention to detail and organizational skills to manage multiple projects and priorities effectively.
  • A positive attitude, resilience, and a passion for enhancing customer experiences through innovative CRM practices.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Performance Metrics
  • Customer Insights
  • CRM Software Proficiency
  • Customer Relationship Manager
  • CRM Specialist
  • Account Manager
  • Data Analysis
  • Campaign Management

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CARTER AND WHITE TRADING

Carter & White is a luxury fashion house founded in Dubai, redefining modern luxury through precision, restraint, and craftsmanship. The brand represents Dubai not as excess, but as intent — a place of ambition, reinvention, and quiet confidence. Originally launched as a menswear brand, Carter & White has evolved into a global lifestyle label, with women’s collections now representing the majority of the business. The brand is known for its refined ready-to-wear, exceptional materials, and timeless aesthetic, serving a cultured, international clientele across the Middle East and Europe. Carter & White is built for individuals who value quality over noise, substance over display, and elegance that is felt rather than announced. The brand operates in UAE, KSA, Bahrain, Kuwait, Qatar, Italy, France, Spain and soon in USA. All owned and operated with Head Quarters in Dubai. In UAE the Stores are in 1) Mirdif City Center 2) Palm Jumeirah Mall 3) Dubai outlet mall 4) Galleries Lafayette

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