Contact Center Operations Jobs in Dubai

• 5 - 7 Years
• Dubai - United Arab Emirates (UAE)

Oversee contact center operations, ensuring high-quality customer service, meeting KPIs, and supporting team development while maintaining customer retention.

• 2 - 5 Years
• Dubai - United Arab Emirates (UAE)

Conduct quality assessments in contact center operations, ensuring adherence to standards, analyzing metrics, and providing feedback for continuous improvement.

• 3 - 6 Years
• Dubai - United Arab Emirates (UAE)

Monitor real-time agent activity, analyze trends, generate reports, manage schedules, and collaborate with teams to optimize contact center performance.

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

The role involves developing and maintaining reports, analyzing data, and supporting management in fraud risk management and compliance with company standards.

• 3 - 5 Years
• Dubai - United Arab Emirates

Analyze client service agreements, maximize revenue, manage performance, and develop staff in a bilingual English and Arabic call center environment.

• 2 - 7 Years
• Dubai - United Arab Emirates

Supervise customer service operations, manage escalations, support team development, and enhance processes in a medical clinic environment.

• 1 - 3 Years
• Dubai - United Arab Emirates

Manage daily operations, lead and motivate the team, ensure performance metrics are met, and maintain client relationships; requires strong communication and customer service sk...

• 1 - 3 Years
• Dubai - United Arab Emirates

Lead patient contact centre operations, ensuring seamless communication, excellent customer experience, operational efficiency, and high team performance.

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

Provide exceptional customer support in Dutch, troubleshoot technical issues, and document interactions while ensuring customer satisfaction and driving sales opportunities.

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

Monitor call performance metrics, provide coaching, develop training programs, and ensure customer satisfaction while leading a call center team effectively.