Confirmed HRIS Consultant

Sopra Steria

Your role:

Within the Service Center, as a confirmed HRIS Consultant, you are responsible for the daily support of clients on the functional and technical developments of their HR Access solution, in compliance with the regulatory and conventional framework.

You will be involved in all phases of configuration, testing and functional support to ensure customer satisfaction.

Your missions:

• Customer needs study and functional analyses : Collect and analyze customer needs in terms of payroll management, human resources management and their HRIS processes.
• Configuration and acceptance testing : Configure the HR Access solution, carry out unit tests, and support the client in the acceptance testing of its functional developments.
• Monitoring of payroll environments : Master and maintain payroll environments and associated HR Access modules for each client, in collaboration with other consultants and technical experts.
• Support for internal projects : Actively participate in internal projects for the deployment or development of HRIS solutions at clients, ensuring optimal management of the implementation of the HR Access tool.
• Customer relationship management : Act as the primary contact for a portfolio of clients, maintaining constant and effective communication to ensure customer satisfaction. You are responsible for the quality of the service provided.
• Reporting and governance : Ensure weekly reporting of actions taken to your local manager.
• Cross-functional project management : Manage and coordinate one or more cross-functional projects within the service activity, according to the team's needs and priorities.