Concierge RAFFLES

Posted on 16 Sep

Experience

3 - 8 Years

Job Location

Jeddah - Saudi Arabia

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are seeking an exceptional Concierge to join our luxury hospitality team in Jeddah, Saudi Arabia. As a Concierge, you will be the face of our organization, providing world-class service and creating unforgettable experiences for our esteemed guests.

  • Make reservations and arrangements for dining, transportation, tours, and entertainment
  • Anticipate guest needs and proactively offer assistance to exceed expectations
  • Handle guest inquiries and requests promptly and efficiently, ensuring timely follow-up
  • Collaborate with other departments to ensure guest satisfaction and resolve any issues
  • Maintain up-to-date knowledge of local events, attractions, and services
  • Assist with check-in and check-out procedures as needed
  • Manage and organize guest packages, deliveries, and correspondence
  • Uphold the highest standards of customer service and professionalism at all times

Desired Candidate Profile

  • Warmly welcome and assist guests, ensuring a seamless and personalized experience throughout their stay
  • Provide expert recommendations on local attractions, restaurants, and cultural sites in Jeddah and the surrounding areas

Qualifications

  • Minimum of 3 years' experience as a Concierge in a luxury hospitality environment
  • Exceptional communication skills, both verbal and written, with the ability to build rapport quickly
  • Fluency in Arabic and English; additional languages are a plus
  • In-depth knowledge of Jeddah's attractions, culture, and local services
  • Proven ability to multi-task and problem-solve in a fast-paced environment
  • Strong attention to detail and commitment to excellence
  • Experience in handling guest complaints and going above and beyond to meet guest needs
  • Flexibility to work different shifts, including nights and weekends
  • Proficiency in hotel management software, preferably OPERA PMS
  • Valid Saudi Arabian work permit or eligibility to obtain one
  • Warm, friendly demeanor with a passion for customer service
  • Ability to remain calm under pressure and adapt to changing situations
  • Strong organizational skills and the ability to prioritize tasks effectively

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Concierge

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RAFFLES

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah./p>

https://careers.accor.com/global/en/job/concierge-in-raffles-jeddah-jeddah-saudi-arabia-jid-64855