Client Service Advisor Chanel

You are energized by

• Creating exceptional client experience moments to ensure an unsurpassed luxury experience for existing and prospective clients.
• Solving challenges and addressing queries by collaborating and leveraging extensive product and system knowledge that exists across divisions and markets.
• Exploring and learning how to navigate various systems and channels, accurately capture both qualitative and quantitative client insights to drive a truly seamless experience for your clients.
• Adopting new technologies and highlighting their benefits to encourage clients to utilize them, resolve problems, and address their needs.
• An environment that advocates listening, co-creation, inclusiveness, client-centricity and agility in developing holistic solutions.
• A workplace that provides you with opportunities to develop and supports you to be at your best.
  

What you can bring to the team

• Demonstrated client care experience and the ability to proactively address clients needs and resolve issues independently.
• Excellent interpersonal and communication skills; ability to engage clients and build strong relationships internally and externally.
• A positive attitude, empathy and resilience when addressing clients queries and needs.
• Demonstrated adaptability to a variety of circumstances, creative problem solving and quick thinking to address queries and issues.
• Possesses a growth mindset and is self-motivated; demonstrates relentless curiosity to learn, willingness to reflect and embrace continuous self-improvement and development.