Cisco VoIP Engineer

Cloudlink IT Solutions

We are looking for a Cisco VoIP engineer with 5-6 years of experience, kindly share your cv to careers@cloudlink.ae at the earliest. Candidate should be locally available in UAE. Immediate joiners preferred.

Provide daily administrative, engineering and upgrade support for CUCM (Cisco Unified Communications Manager), CUC (Cisco Unity Connection), UCCX (Cisco Unified Contact Center Express), VMware, and Cisco UCS Series servers.

Perform analysis, design, development, programming/debugging, testing and certification of the Cisco UC application and hardware.

Perform end user Moves, Adds, Changes and Deletes within the UC environment.

Basic routing and switching and security skills necessary to support Cisco UC environment.

Participate on project teams with engineers, project managers and technical staff.

Troubleshoot end user and system issues in the Cisco UC environment.

Plan, organize, coordinate, and execute assigned technical projects, often requiring expert analysis and direction to teams of other specialists.

Perform daily VoIP system checks. Maintains all devices at 99.98% or better availability.

Provide updates to as-built system documentation, write projects plans for upgrades, maintenance, and ability to create/update end user how to manuals.

Evaluate emerging technologies to contribute to the long-range planning for system evolution. Conducts market research and provide reports showing best in business/industry leading directions.

Provide daily VoIP system checks and provide COTR/Team members with a report that outlines the status of the infrastructure along with any problems that were found and were either rectified and/or must be rectified to include details of steps taken and/or that should be taken.

Present the system maintenance/upgrades tickets to the Change Control Board (CCB) for approval.

Practice robust knowledge management and documentation so that additional/backup resources can easily join to help during surge/emergency operations.

Required Qualifications

• CCNP / CCNP collaboration
• CCIE / CCIE written
• Bachelors Degree in Computer Science or Computer Engineering
• Minimum 6 years experience.