Channel Team Lead

Amazon

Key job responsibilities

• Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications
• Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
• Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
• Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.

Daily Work Include

Monitoring performance of the program daily

Action plan to achieve the program targets

Managing ramp ups/scouting

Vendor Management

Preparing daily performance summary