Call Center Supervisor
Bin Yaber Driving Institute
Employer Active
Posted on 16 Dec
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Location
Dubai,
United Arab Emirates
Experience
5 to 10 years
Qualification Level
Graduate
Job Function
Customer Service / Telecalling
Skillset
Supervisory experience
Preferred Jobseekers
Jobseekers from any country
Job Location : Dubai, United Arab Emirates
Job Description :
Train the Call Center Agents to respond efficiently and accurately to callers, explaining about the Driving Licensing Services, Vehicle Testing Services, available offers & promotions
Train & monitor the Call Center Agents on the customer journey process, available payment options, required documents, transport options, transfer files, rescheduling / cancelling classes, Driving Institute/Testing Center, such as timings, location & services
Ensure call center agents understand and comply with all call center objectives, performance standards, and policies
Assist agents regarding best practices or difficult calls
Supervise & monitor if the calls are routed to appropriate departments as per the enquiries
Monitor & maintain call logs & ensure minimizing abandoned calls
Identifying operational issues and suggesting possible improvements
Monitor and evaluate agent performance, provide learning or coaching opportunities, and take corrective action, if necessary
Preparing reports and analyzing data to assist management as they determine call center goals
Company Industry
Department / Functional Area
Keywords
- Call Center Supervisor
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Bin Yaber Driving Institute