Call Center Agent Emirates Central Cooling Systems Corporation

Employer Active

Posted 16 min ago

Experience

3 - 8 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Customer Service: Answer incoming calls and respond to customer inquiries about billing, services, and general information about district cooling.
  • Problem Resolution: Identify customer needs, troubleshoot issues, and provide effective solutions. Escalate more complex problems to a supervisor or the appropriate department when necessary.
  • Data Management: Maintain detailed and accurate records of all customer interactions in the company's database or CRM system.
  • Communication: Follow call scripts and company procedures to ensure consistent and professional service.
  • Performance: Meet or exceed key performance indicators (KPIs) such as average handling time, first call resolution, and customer satisfaction.

Desired Candidate Profile

  • Experience: Previous experience in a call center or customer support role is essential. Experience in a utility or services industry is a plus.Minimum 3 year experience in a similar role.
  • Skills: Strong verbal and written communication skills in English are a must. Additional languages like Arabic would be a significant advantage.
  • Technical Proficiency: Familiarity with CRM systems and other call center software is required.
  • Personal Attributes: The ideal candidate is patient, empathetic, and has excellent problem-solving skills. They must be able to handle stressful situations and work well under pressure.
  • Education: Higher Diploma Certificate

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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Emirates Central Cooling Systems Corporation

One of the largest District Cooling Companies, in the world, based at Dubai and employing people from over 40 different countries.

Nikhil Anand Negi - Director - Human Capital

Post Box - 8081, Dubai United Arab Emirates, Dubai, United Arab Emirates (UAE)

https://www.empower.ae