Call Center Agent

Confidential Company

Employer Active

Posted 12 min ago

Experience

1 - 4 Years

Monthly Salary

AED 3,000 - 4,000 ($811 - $1,081)

Job Location

Dubai - United Arab Emirates (UAE)

Education

Intermediate School

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Handle incoming and outgoing customer calls in a professional and courteous manner, ensuring high customer satisfaction.
  • Provide accurate and detailed information to customers regarding products, services, and promotions.
  • Resolve customer complaints and issues efficiently and effectively, escalating to management when necessary.
  • Follow company scripts and policies to ensure consistency and adherence to guidelines.
  • Maintain customer records and update customer information as needed.
  • Meet or exceed daily, weekly, and monthly performance targets, such as call volume and customer satisfaction ratings.
  • Collaborate with team members and other departments to resolve customer inquiries and provide excellent service.
  • Continuously learn and stay updated on product knowledge and industry trends to better assist customers.
  • Handle customer payments, refunds, and exchanges accurately and in a timely manner.
  • Maintain a positive and professional attitude in all customer interactions, representing the company's values and brand.

Desired Candidate Profile

  • High school diploma or equivalent required; additional education or certifications in customer service or related field preferred.
  • Minimum 1-2 years of call center or customer service experience in a fast-paced environment.
  • Experience in the telecommunications or technology industry preferred.
  • Strong verbal and written communication skills in English; bilingual language skills a plus.
  • Excellent problem-solving and decision-making abilities, with the ability to think quickly and remain calm under pressure.
  • Proficient computer skills, including experience with customer relationship management (CRM) software and Microsoft Office Suite.
  • Strong attention to detail, accuracy, and time management skills.
  • Ability to work independently and as part of a team, with a strong work ethic and commitment to customer satisfaction.
  • Flexibility to work rotating shifts, including evenings, weekends, and holidays.
  • Positive and friendly demeanor, with a passion for providing exceptional customer service.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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Confidential Company