Job Description

Roles & Responsibilities

Job Description

Ensure that all Villas are properly cleaned & set up at all times, in line with the Raffles Standard Operating Procedures and within LQA standards.
Ensure health & safety requirements are adhered to, including a personal knowledge of the correct usage of all chemicals used in Housekeeping.
All audit requirements records for residences are maintained, e.g. OS&E inventory, assets and other items as applicable
Ensure that par levels of linen, towels and other OE items are current, and in line with inventory
Ensure that lost and found articles are processed properly and that the correct logs are maintained as per the L&F SOP.
Follow and recommend measures to minimize all wastage of materials and amenities are used in the department.
Ensuring security awareness throughout the Hotel, reporting incidents to the appropriate Manager when warranted.
Ensure all special requests are met, with particular reference to families visiting our resorts with children.
Ensures any special requests from guests are carried out and delivered on time exceeding guest s expectations where possible.
Clean and take care of all working equipment used by himself / herself.
Report any damage or loss in a villa immediately after being found.
Remove all room service clearance from the villa and immediately.
Report any suspicious person, sleep outs, Do Not Disturbs to Rooms Department.
Prior to the guest arrival read correspondence and search the guest profile to find out who they are, their preferences (like and dislike etc) and Villa is personalized for each guest (music, beverages, food, special requests in place).
Welcome & Greets guest at the conservatory (Welcome at airport might require at certain occasions), propose a resort tour while driving guests to Villa. Share their itineraries and Offer Unpack & packs service while villa orientation.
Coordinates all aspects of the guest s preferences during his stay with: FO team, Food and Beverage, Spa, laundry departments and management team.
Prepares and serves Breakfast, Lunch, Dinner and BBQ s in villa or any other private dinning option.
Prepare Guest laundry (Liaise with Laundry team if laundry exceeds 10 pcs and for delicate garments)
Practice active Listening and use intuition, by innovative offering indigenous surprises such as: Drawing a bath, rituals, special dining (Romantic dinner, BBQ etc.), picnic setup, Romantic set ups, flower bouquets, flower decorations, and any other WOW s. Each guest must leave with the feeling that service was tailored to their need and unforgettable memories.
Escort guest to the conservatory, Spa reception, any other area as needed, specially the restaurant and introduce them to F&B Manager or Restaurant manager on first evening.
Offer-assistance with kids but will not replace babysitters.
Overlook and ensure general villa aspect including pool and garden are kept up to standard (no littering in around the villa).
Communicates all vital information on guest log and completes Final Guest s stay summary Report in maximum 24 hours after guest departure.
Attends FO department briefing and monthly meetings.
Mandatory to spend 4 hours training on monthly basis for online training (self-learning). Schedule and program will be communicated by one of the Department leaders.
Any other duties of a similar nature that may be assigned from time to time by Management as per the needs of the client.
To assist Resort butler team in occasions when Residential villa is not occupied.

Qualifications

A passionate positive personality with excellent eye for detail who can work under pressure with minimal supervision.
Good organizational skills, problem solving skills and engagement with guests to anticipate their needs.
Commitment to meet and exceed all performance standards.
Constantly look to develop own professional skills and abilities.
Adherence to Standard operating procedures
Ability to work a multi-cultural workforce.
High level of integrity, promptness, creativity, enthusiasm, dedication, time management, Team work, flexibility and support for continuous improvement
Good knowledge of the entire Housekeeping Operations
Knowledge of Opera Property Management System preferred.
Curiosity, listening skills
Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).
Perfectly fluent in English

Butler RAFFLES

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