Job Description

Roles & Responsibilities

Job Description

To identify and anticipate guests needs and ensure personalized service is provided
To assist with any plans or arrangements the guest intends to make during their stay
To ensure that all requests from guests are made possible and are followed up on
To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems
Ensure repeat guests are met and greeted on a daily basis and profiles are updated
Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
Respect guest privacy and do not discuss guests private information with colleagues
Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
Demonstrate discretion and courtesy when entering into the private space of guests
To assist guests regarding hotel facilities in an informative and helpful way
Supervise the operation for room service, food and beverage and other concerns of guests.
Give designated direction, orders and tasks to workers.
Observe the workers on how they perform their tasks.
Assist domestic employees with their tasks.
Give further announcements, meetings, memorandums to employees
Deliver maximum service in each unit, keeping in line with service rules.
Prepare the service plates needed throughout service, collect the empty plates, and instruct the Bus Boys and interns.
Comply with the departmental instructions and procedures published by the F&B Department.
Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.
Strive to achieve 100% customer satisfaction.
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

Education: At least a high school or vocational diploma
Experience: At least 2 years of experience in the industry.
Foreign Language: English is required.
Courses and Training: Vocational trainings and seminars.
Computer Literacy: Not required.
Skills: Must have wide knowledge in customer service, Must have wide knowledge in hotel management Wide knowledge in supervising the entire hotel/cruise/club works, Knowledge in different tasks that will further teach and pass to employees.

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