Business Operations Manager

OKX

What You ll Be Doing

• Act as the main point of contact for Due Diligence Questionnaire (DDQ) requests from potential clients, ensuring clear and timely communication with client-facing business development teams globally.
• Collaborate cross-functionally with Subject Matter Experts in Compliance, Risk, Legal, Corporate Governance, Product etc.to compile and review relevant information for DDQs, ensuring alignment with both internal policies and client requirements.
• Ensure information collected and shared in the DDQ process complies with relevant data protection laws.
• Enforce quality control measures to ensure DDQ responses meet high standards expected by clients and adhere to regulatory benchmarks.
• Provide regular and ongoing reporting and metrics to senior management on the effectiveness and status of the DDQ processes.
• Maintain a central repository of due diligence documentation and ensure audit readiness
• Support business operations initiatives to implement process enhancements and streamline workflows
  
  
  

What We Look For In You

• Bachelor's degree in Business Administration, Law, Finance, Risk, or related field.
• 5+ years of prior hands-on experience in client onboarding, risk/compliance operations, preferably within regulated industries (financial services, crypto, fintech, payments)
• Project management skills to effectively juggle multiple projects with attention to detail and timelines
• Proficiency in English with excellent verbal and written communication skills
• Strong analytical skills to interpret data and legal requirements for comprehensive responses
• Collaborative mindset with the ability to work closely with internal stakeholders globally
• Experience with knowledge management or workflow automation tool
• Strong organizational skills with the ability to assess urgency and prioritize tasks accordingly.
• A proactive, learning-oriented mindset with a willingness to develop new skills and knowledge.
• Self-motivated team player capable of prioritizing and multitasking under deadline
  
  
  

Preferred Qualifications

• Certifications in Compliance, Risk Management, Project Management, or related fields.
• Experience in client onboarding or client service operations within a regulated industry.
  
  
  

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!