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Experience
1 - 6 Years
Monthly Salary
AED 3,000 - 3,500 ($811 - $946)
Job Location
Education
Intermediate School
Nationality
Indian, Filipino, Pakistani
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Title: Back Office Assistant
Industry: Telecom - DU Channel Partner
Salary: 3000AED
Minimum Experience: 1 Year
Expert: Excel Formulas - VLookup and Countifs
Benefits: Company visa + health insurance & all other UAE labor law benefits
Location: Business Bay, Dubai
Desired Candidate Profile
1. Customer Contact: Initiate outbound calls to customers who are one, two, and three months overdue on their payments.
2. Record Maintenance: Maintain accurate records of customer interactions, including the date of contact, agreed-upon payment dates, and any other relevant details.
3. Reminder Calls: Conduct follow-up calls as scheduled to remind customers of upcoming payment deadlines and ensure adherence to agreed-upon payment plans.
4. Escalation Management: Identify cases requiring escalation to higher management or the appropriate department for further action, such as collections or account suspension.
5. Documentation: Prepare and maintain detailed reports on customer default trends, payment status, and resolution outcomes.
6. Customer Service: Provide excellent customer service by addressing inquiries, resolving concerns, and helping as needed during interactions.
Employment Type
- Full Time
Department / Functional Area
Keywords
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Sawa International
Sawa International is an Authorized Channel Partner of Emirates Integrated Telecommunications Corporation, DU. We focus on service delivery, through personalized interactions and execution of all the products and services, ensuring guaranteed customer satisfaction, at no extra charge. Save your time, money & energy when acquiring any DU plan through Sawa International.
Azeem - Recruitment Officer
Sawa International Trading, Room 2401, Business Bay Sawa International Trading, Room 2401, Business Ba 5th Floor, Dubai, United Arab Emirates (UAE)